Connect any platform to analyze every customer conversation.
Connect to every platform where customers talk to you. Surveys, support calls, chat, email, social - all transformed into intelligence you can act on and trust and act on.
Trusted by top-tier teams worldwide
Taking CX from 'feel-good fluff' to hard science and measurable ROI
Yes, we analyze surveys.
And every other conversation too.
We normalize the chaos so you can compare apples to apples across every channel.
Surveys (NPS, CSAT, CES) • Support calls • Live chat • Email • SMS • Social media • App reviews
• Google reviews • Community forums • Support tickets • Chatbot transcripts • Voice recordings
Your customer conversations live everywhere. We bring them all together.
Survey Platforms
Support Platform
Communication Channels
Social and reviews
Voice and audio
The Problem: Fragmented data you can't compare
The same customer problem appears as 'billing confusion' in surveys, 'payment inquiries' in tickets, and 'charge questions' in chat—different descriptions across every channel that you can't compare or analyze together. Most platforms aggregate data without normalizing it, leaving you with more sources but zero ability to answer ' What's really driving this?' with confidence.
Two approaches to customer data
Most platforms dump data together and call it unified. That's not intelligence, that's noise.
Losers just aggregate data
•
Stuck analyzing surveys in isolation, missing 95% of customer reality
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Can't compare survey data to support data because they use different structures
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Present conflicting reports from sources that don't align
Winners compare apples with apples
✓
Start with surveys, expand to 100% of conversations using the same methodology
✓
Compare apples to apples across every channel with consistent intelligence
✓
Answer board questions with unified proof across all sources
How our intelligent connection works
Three steps that transform fragmented data into unified intelligence
CONNECT
Zero Blind Spots
Every conversation flows through Kapiche's AI enrichment engine and emerges with the same structured fields: reason for contact, predicted satisfaction, sentiment drivers, resolution status, and escalation risk.
Your survey data and support call data now speak the same language. Finally, you can compare the
NORMALIZE
One intelligence layer. Every channel.
Intelligence delivered where your teams work
ACTIVATE
The proof: what intelligent data connections reveal
Travel Industry Leader
Financial Services Leader
Higher Education Organization
Financial Services leader
Started with NPS surveys. Added support calls and chat. Normalization revealed 60% of refinancing confusion happened at one specific step that each channel described differently. Fixed it. 23% reduction in customer effort across all channels.
Start with surveys. Grow to complete intelligence.
The intelligence layer your customer stack has been missing
Connect
Analyze surveys today, support calls tomorrow, everything when you're ready
Analyze
AI enrichment transforms every source into comparable intelligence
Act
Insights delivered where your teams already work
Grow
Complete customer intelligence your board can trust
Enterprise-ready from day one
Security leaders demand SOC 2 Type II • CSA STAR Level 1 • GDPR & CCPA Compliant • Enterprise SSO
No rip-and-replace • Zero disruption • Pre-built connectors • Dedicated success manager
Customer Support &
CX leaders Love Kapiche